All in all, frustrating dealings with this company.
Purchased a new reclining couch. Went to pick it up. It was wrapped in plastic. I thaught thats nice untill i got a couple miles down the road and i looked back and most of the plastic was flaping it the wind 20 feet behind. Got home took the rest of the plasic off the first thing i notice is a 2 inch cut i the back that someone attemped to patch. It was glued. It was not marked as a second or marked clearance. I called them immediately. They told me to srnd pics of the damage. I emailed them pics. 3 days went by didnt hear anything back. I emailed them again to see what they decided to do. They did finally message me back. They would replace the couch if i would load the other one up and bring it back. I tried to get them to bring it ehen they come pick up the damaged one. They want to charge me 50 dollars because they sold me a damaged couch. Very dissapointed.
Always find furniture at karvonens never had s bad deal. Bought all the appliances there also. Good stuff at great prices
Purchased all Kitchen Aide appliances from them last fall for our new house being built. Everything wen't smoothly until the time came to get the appliances delivered. Their 2 man delivery crew ended up scratching brand new floors which they ended up replacing and paying for, denting a garage door (which never got replaced, b/c they claimed they didn't do it). So we were left with a brand new house with door dings on the front garage door.
We had bought a sofa from there and when we got it home we seen that it had been patched up. The lady we dealt with never said a word about it when we bought it. When we called to get a new one they rude about it. They finally ordered a new one and when it came in they wouldn't even deliver it for free. Sorry to say but we will never shop there again.
The store personnel are very helpful. I would highly recommend Karvonen as a furniture store of high quality and uniqueness.
Not that it's Karvonen's fault, but the stove/microwave unit has had issues and is now on its 3rd service call for replacement parts over the last 6 months which takes 2-3 weeks a time to get the correct parts. A person doesn't realize how much they use a microwave until they don't have one.
Karvonen S is a US Furniture Store based in Perham, Minnesota. Karvonen S is located at 151 W Main St, Perham, MN 56573, USA.
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